O P E R A T E .
Trade Policy
Operational guidelines and absolute compliance standards for global trade.
Nature of Services
Our platform operates strictly as a Trade Facilitator and Co-Pilot. We are not the manufacturer, the buyer, the seller, or the freight forwarder. We hold no legal title to the goods at any point during the transaction.
Trade Facilitation Standards
We match Indian supply with international demand. All buyer intelligence provided under our Growth Plan undergoes basic vetting for digital footprint and market presence; however, the final commercial due diligence and payment terms negotiation must be finalized directly between the exporter and the buyer.
Absolute Compliance Commitment
We operate with a zero-tolerance policy towards illegal trade. All trade facilitated must adhere strictly to Directorate General of Foreign Trade (DGFT) guidelines, FEMA regulations, RBI directives, and the destination country's import laws.
Restricted & Prohibited Categories
We will immediately terminate services if a client attempts to export prohibited items. We do not facilitate trade in the following categories:
- Weapons, ammunition, or dual-use defense technology.
- Narcotics or unapproved pharmaceuticals.
- Counterfeit goods or intellectual property infringements.
- Wildlife products and CITES-restricted flora/fauna.
Confidentiality of Trade Data
Your proprietary product formulations, pricing margins, and buyer lists are kept strictly confidential. We do not share your specific trade data or intelligence with competing clients on our platform.
Success Fee Execution
Exporters must transparently share the final Commercial Invoice and Shipping Bill to accurately calculate the 2.5% FOB success fee.
Deliberate under-invoicing to evade the success fee constitutes a breach of trust and will result in the immediate termination of the partnership.
Dispute Resolution
If a dispute arises regarding product quality or payment delays between you and the international buyer, our platform will offer advisory support to mediate. However, we hold no financial liability for bad debts, rejected goods, or breached contracts by third-party buyers.
Questions about trade compliance?
Reach out to our compliance department directly.